Each gorgeous extension set is meticulously made by hand in the sequence of orders placed.
It takes us a minimum of 25+ business days ( a minimum of 5+ weeks ) to make our beautiful Salon Special extension sets.
Our stunning Super Salon Specials and Ombre Extensions take us a minimum of 30+ business days to create (a minimum of 6+ weeks).
Our gorgeous Deluxe extension sets take us a minimum of 30 business days ( a minimum of 6+ weeks ) to create.
Our fabulous Super Deluxe Sets take us a minimum of 8+ weeks to create.
Our amazing Cuticle extensions set take us a minimum of 8+ weeks to create.
Our adorable wefts take a minimum of 5+ weeks to create.
Shipping takes additional time.
International ship time varies.
Due to the handmade nature of our products, production time is just an estimate.
Production will take longer during busy seasons.
You can't rush perfection! ;)
Our extensions are beautifully made, silky soft, super thick and long lasting! They are definitely worth the wait!!
*Please note we are closed all national holidays*
*Once you place an order and your payment has been completed, you will see the order status as "Awaiting Fulfillment". This means that your amazing extensions are in production. You will receive an email with tracking information the moment we ship so you will know exactly when your fabulous hair extensions will arrive.
If you see your order status as "Pending", it means we are preparing your item for shipping. Your package will ship in 4 business days. You will receive an email with a tracking link when your item ships.
Have a question about your order? Please email your question and detailed order receipt to email@example.com . (Please do not send messages regarding your order through your order status form on the website. Please always email all order questions to firstname.lastname@example.org. Thank you! )
We will happily exchange any unworn, unaltered extension in it's original condition and packaging within 7 business days of receipt.
Please contact us at email@example.com for more exchange details.
Client is responsible for all exchange shipping costs .
Extensions must be shipped back to us with tracking.
Rush delivery cannot apply to exchanges.
Coupons can only be used for new purchases not exchanges.
Due to the handmade nature of our products, we have an exchange only policy.
Sorry, No Refunds.
Clearance Sale Items are FINAL SALE (No Exchanges or Returns)
Mink Eyelashes are FINAL SALE (No Exchanges or Returns) due to the cosmetic nature of the product.
*We do our absolute best to give color recommendations. But, please note that colors may appear different over computer monitors than they are in person. Color matching over a computer monitor is not a perfect science. We wish it was! ;)
*Widths of the extension wefts may vary just a bit, but this does not effect the total weight of each set.
*Colors may vary a bit from batch to batch.
Due to the handmade nature of our products we have a No Refund /Exchange Only policy
Orders cannot be canceled. Colors and/or lengths can be happily changed, but changes will add to the production time and additional charges may apply.
Unauthorized credit card chargebacks/cancellations will result in a 35% cancellation/chargeback fee.
Thank you for your understanding and please enjoy our beautiful, handmade, premium hair extensions! :)
*All Mink eyelashes are Final Sale due to the cosmetic nature of the product.
Please make sure you input your correct shipping address/email address when ordering.
Client is responsible for all return shipping costs for packages shipped back to us because of incomplete/incorrect addresses.
Client is also responsible for return shipping costs for all packages that are shipped back to us as unclaimed.
If any package is refused or sent back to us as unclaimed and not claimed, client will be responsible for a 35% fee due to the handmade nature of our products, if an unauthorized chargeback/cancellation is initiated.
If a coupon code is available, it must be entered by the customer at time of purchase.
We cannot apply a coupon to an order at a later date if the client does not enter it at time of purchase.
Current coupon codes cannot be used for previous orders.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.